Polk County Health Department announces centralized call center for COVID-19 – KCCI Des Moines

Starting Tuesday, Polk County residents are encouraged by the county Department of Public Health to contact 211 in place of their health care providers regarding concerns about COVID-19.The county Health Department made the announcement Monday during a news conference.County residents who experience COVID-19 symptoms or believe they have been exposed to COVID-19 are asked to call 211 for medical guidance. The 211 call center will be staffed with medical professionals from 8 a.m. to 5 p.m. daily.The Health Department said wait times may become long and that callers can request a callback from the 211 hotline without losing their place in line.Health Department officials said 911 calls should only be made in instances of severe respiratory distress.Polk County residents who experience symptoms and cannot wait until 8 a.m. to speak to health care professionals can contact their health care providers after hours.Facts and figures on COVID-19 in Iowa can be found HERE.Gov. Kim Reynolds announced Polk County’s first case of community-spread COVID-19 Sunday during a news conference.According to the Polk County Health Department, that patient is a middle-aged adult who is recovering at home.The Community Foundation of Greater Des Moines announced a disaster recovery fund in response to the COVID-19 outbreak The fund will assist residents disproportionately affected by the virus by addressing economic needs.According to the foundation, the fund will eventually focus on needs not being met by existing programs.

Starting Tuesday, Polk County residents are encouraged by the county Department of Public Health to contact 211 in place of their health care providers regarding concerns about COVID-19.

The county Health Department made the announcement Monday during a news conference.

County residents who experience COVID-19 symptoms or believe they have been exposed to COVID-19 are asked to call 211 for medical guidance. The 211 call center will be staffed with medical professionals from 8 a.m. to 5 p.m. daily.

The Health Department said wait times may become long and that callers can request a callback from the 211 hotline without losing their place in line.

Health Department officials said 911 calls should only be made in instances of severe respiratory distress.

Polk County residents who experience symptoms and cannot wait until 8 a.m. to speak to health care professionals can contact their health care providers after hours.

Facts and figures on COVID-19 in Iowa can be found HERE.

Gov. Kim Reynolds announced Polk County’s first case of community-spread COVID-19 Sunday during a news conference.

According to the Polk County Health Department, that patient is a middle-aged adult who is recovering at home.

The Community Foundation of Greater Des Moines announced a disaster recovery fund in response to the COVID-19 outbreak The fund will assist residents disproportionately affected by the virus by addressing economic needs.

According to the foundation, the fund will eventually focus on needs not being met by existing programs.

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